1. Who We Are
ShedsVille is a trading name of EASY SHED GARDEN BUILDINGS LIMITED, a company registered in the United Kingdom.
- Company Registration Number: 08417912
- VAT Number: GB 158767849
- Business Address: 14/16 Balls Road, Birkenhead, United Kingdom, CH43 5RE
- Email: contact@shedsville.shop
In this Privacy Policy, “ShedsVille”, “we”, “us” and “our” refer to EASY SHED GARDEN BUILDINGS LIMITED trading as ShedsVille.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, contact us or otherwise interact with our services.
We are responsible for handling your personal information in accordance with applicable data protection laws.
2. Personal Information We Collect
The information we collect depends on how you interact with our website and services.
Information You Provide to Us
When you place an order, contact us or use available website features, we may collect:
- Contact information: Your name, email address and telephone number.
- Billing and delivery information: Your billing address, delivery address and other information necessary to fulfil your order.
- Order information: Products purchased, order number, order value, order history, and information relating to cancellations, returns, refunds or warranty enquiries.
- Customer communications: Information you provide when contacting our customer support team.
- Account information: Login details and account preferences, if you choose to create an account and our website offers this functionality.
Please do not send us unnecessary sensitive personal information.
Payment Information
Payments on our website are processed through Stripe, our third-party payment service provider.
Depending on the payment method and checkout process, Stripe may collect and process payment card details, billing information, transaction information and other information required to complete and secure a payment.
We receive information necessary to manage your order, such as payment status and transaction references. We do not intentionally store full payment card details on our website.
Stripe may process certain personal information independently for purposes such as fraud prevention, payment authentication, regulatory compliance and the operation of its payment services.
For further information, please read Stripe’s Privacy Policy.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on the website features and technologies in use. This may include:
- IP address and general device information.
- Browser type and operating system.
- Pages visited and interactions with our website.
- Dates, times and technical information relating to website visits.
- Cookie identifiers and similar technologies, where applicable.
We use this information where necessary to operate, maintain, protect and improve our website.
3. How We Collect Your Information
We may collect personal information:
- Directly from you when you place an order, complete a form or contact us.
- Automatically through our website, server logs, cookies and similar technologies, where applicable.
- From Stripe and other service providers in connection with payment processing, order management and fraud prevention.
- From delivery providers and assembly partners when information is needed to arrange or complete your order.
Where personal information is obtained from another source, we will provide any additional privacy information required by applicable law.
4. How We Use Your Information
We use personal information for the following purposes.
Processing and Fulfilling Orders
We use your information to:
- Process and confirm your order.
- Arrange payment and issue order-related communications.
- Coordinate delivery to your specified address.
- Arrange professional assembly where included with your purchase.
- Respond to delivery, assembly and product enquiries.
- Manage cancellations, returns, refunds and warranty claims.
Customer Support
We use your information to respond to questions, investigate concerns, provide after-sales support and communicate with you about your order.
Website Operation and Security
We may use technical information to maintain website functionality, diagnose errors, protect against unauthorised access, detect fraudulent activity and improve website security.
Legal and Regulatory Obligations
We may process and retain information where necessary to comply with applicable laws, accounting and tax requirements, lawful requests from public authorities, and the establishment or defence of legal claims.
Marketing Communications
We may send promotional emails or other marketing communications where permitted by law and, where required, with your consent.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided or by contacting us at contact@shedsville.shop.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages, such as order confirmations, delivery updates or important information about an existing purchase.
We will only use advertising, analytics or other marketing technologies where they are actually implemented on our website and in accordance with applicable privacy and cookie requirements.
5. Our Legal Bases for Processing Personal Information
Where UK data protection law requires a lawful basis, we rely on the applicable basis for each processing activity.
These may include:
- Contract: To process your order, arrange delivery and assembly, manage payments, and provide customer support relating to your purchase.
- Legal obligation: To comply with applicable tax, accounting, regulatory and other legal requirements.
- Legitimate interests: To operate and secure our website, prevent fraud, manage our business, respond to enquiries and establish or defend legal claims, where our interests do not override your rights and freedoms.
- Consent: Where required, including for certain marketing communications and non-essential cookies or similar technologies.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
6. How We Share Your Information
We may share personal information with third parties when necessary for the purposes described in this Privacy Policy.
These parties may include:
- Stripe: To process payments and support payment security and fraud prevention.
- Website hosting and technical service providers: To host, maintain, secure and operate our WordPress website.
- Delivery providers: To arrange delivery and provide your order to the correct address.
- Assembly partners: To arrange professional assembly at your property where included with your purchase.
- Communication and support providers: To manage customer enquiries and order-related communications.
- Professional advisers: Such as accountants, legal advisers and insurers, where necessary for our business or legal obligations.
- Public authorities and other parties: Where disclosure is required by law or necessary to protect our legal rights, our customers or our business.
We only share personal information where there is an appropriate reason and lawful basis to do so.
We do not sell your personal information to third parties.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functionality, remember preferences, maintain security and, where enabled, understand website usage or support advertising.
Strictly necessary cookies may be used where required to operate the website. Where applicable law requires consent for non-essential cookies or similar technologies, these will only be used after the required consent has been obtained.
You can manage available cookie preferences through our cookie consent tools, if provided, and through your browser settings. Disabling certain cookies may affect website functionality.
The cookies used on our website depend on the WordPress configuration, payment integration, plugins and other services we use. We will update this section if those technologies or their purposes change.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, managing warranty claims, complying with legal obligations and resolving disputes.
The retention period depends on the type of information and the reason we hold it.
For example:
- Order and transaction records may be retained for the periods required by applicable tax, accounting and other legal requirements.
- Customer support communications may be retained for as long as needed to resolve the enquiry and maintain appropriate business records.
- Marketing information will be retained in accordance with applicable requirements and your marketing preferences.
- Technical and security records will be retained for the period reasonably necessary for website operation, security and troubleshooting.
When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable legal requirements.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.
10. International Data Transfers
Some of our service providers may process or store personal information outside the United Kingdom.
Where a transfer is subject to UK data protection law, we will ensure that an appropriate legal mechanism is in place where required. This may include a relevant adequacy regulation, an approved contractual safeguard or another lawful transfer mechanism.
You may contact us at contact@shedsville.shop if you would like further information about relevant international transfers and safeguards, subject to applicable law.
11. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete personal information.
- Request erasure of your personal information where the legal conditions are met.
- Restrict processing in certain circumstances.
- Object to certain types of processing, including processing based on legitimate interests.
- Request data portability where the relevant legal conditions apply.
- Withdraw consent where processing is based on consent.
- Complain to a data protection authority if you believe your personal information has been handled unlawfully.
These rights are subject to legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with our legal obligations even if you request their deletion.
To exercise your rights, contact us at:
Email: contact@shedsville.shop
Please describe your request clearly. We may need to verify your identity before responding.
We will respond within the period required by applicable data protection law.
12. Children’s Privacy
Our website is intended for adults making purchases for personal or household use. We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess the situation and take any steps required by law.
13. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including payment service providers.
Those websites and services operate under their own privacy policies and practices. We are not responsible for the privacy practices of third parties outside our control.
We encourage you to review the relevant privacy information before providing personal information directly to a third party.
14. Complaints
If you have a concern about how we collect or use your personal information, please contact us first at contact@shedsville.shop so that we can review your concern.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, data processing practices or legal requirements.
Any updated version will be published on this page, together with a revised “Last updated” date.
We encourage you to review this page periodically to remain informed about how we handle personal information.
16. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, you can contact us using the details below.
ShedsVille
Trading name of EASY SHED GARDEN BUILDINGS LIMITED
Company Registration Number: 08417912
VAT Number: GB 158767849
Business Address: 14/16 Balls Road, Birkenhead, United Kingdom, CH43 5RE
Email: contact@shedsville.shop
Phone: +447418315836