At ShedsVille, your satisfaction matters to us. If your purchase isn’t quite right, we’re here to sort it out.
30-Day Returns
You have 30 days from the date you receive your order to request a return. To qualify, the item should:
- Be in good condition, with reasonable care taken of it.
- Include all accessories and components.
- Come with your order number or proof of purchase.
Starting a Return
To begin a return, please get in touch with our customer support team before sending anything back.
Email: contact@shedsville.shop
When you contact us, please include:
- Your order number.
- The reason for the return.
- Photos of the item, if it arrived damaged or incorrect.
Return Shipping
If you are not completely satisfied with your garden building, we offer FREE return collection within 30 days of delivery. Due to the size and weight of these products, standard postal return labels cannot be used. We will arrange a free collection through our specialist freight courier at a time convenient for you. [If your shed has been assembled, our team will dismantle and collect it at no cost to you.] Please contact our support team to schedule your free pickup.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty, or isn’t what you ordered, please let us know as soon as possible, ideally within 48 hours of delivery, with photos if you can. We will put it right with a repair, replacement or refund.
Refunds
Once we have received and inspected your returned item, approved refunds will be issued to your original payment method within 10 business days. Your bank may take a little longer to show the refund.
Exchanges
Exchanges are available for eligible products. Please reach out to our support team before returning your item so we can arrange this.
Items That Can’t Be Returned
We cannot accept returns for items that have been damaged after delivery through misuse or neglect.
Before You Return
Please contact our support team first so we can arrange your collection. This does not affect your statutory rights under UK consumer law.
Questions about your return, refund, or order? Our support team is happy to help.
Contact Us
- Business Address: 14/16 Balls Road, Birkenhead, United Kingdom, CH43 5RE
- Email: contact@shedsville.shop
- Telephone: +44 7418 315836
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
We aim to respond to all customer enquiries within 24 business hours.
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